Returns & Exchanges

At Eiken Shop, we want you to be completely satisfied with your purchase. If your new fashion items aren't a perfect fit, you can return or exchange them within 30 days of delivery.

1

Initiate Your Request

Visit our online return portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the garments are in unworn condition.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Refund or Exchange

Once our team inspects your return, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing